2. Send written or email letter of complaint to airline.

Customer Service Representatives are the firsthand troubleshooters in each airline. Make sure you have addressed your complaints to them first before taking any other actions. If they can’t accommodate you well, you can take your issue higher by sending or emailing a letter to the airline’s corporate office.

Acknowledgement of the complaint should be made within 30 days upon receiving the complaint, and a response should be given by the airline within 60 days after it was received. Normally, compensations are subject to negotiation, and how you stated your complaint will determine the kind of action you will get.

In writing your letter, take note of the following guidelines from the Department of Transportation:

a. Type it and limit to two pages, if possible.
b. Include daytime telephone number with area code.
c. Keep it businesslike in tone. Never exaggerate.
d. Describe what happened and give flight details such as dates, cities, flight numbers and times.
e. Include copies, never the originals, of tickets and receipts or other necessary documents for proof and validity of complaint.
f. Include names of employees who have and have not taken your initial complaint properly.
g. Don’t clutter your complaint with a litany of petty gripes.
h. Let the airline know if you’ve suffered special inconvenience or monetary losses.
i. Let the airline know what you want to make amends.
j. Be reasonable on your demands.

The following are the addresses of each airline:

Cebu Pacific Air
Airline Operations Center Building
Manila Domestic Airport Complex, Old Domestic Road
Pasay City
Philippines 1301
Online Feedback form: https://crm.flyceb.com/GFF/
Other Contact Information can be found here: https://www.cebupacificair.com/Pages/contact-us.aspx

Tigerair Philippines
2nd Floor La’O Centre, Arnaiz Ave., Makati City, Philippines
You can contact them though their Customer Support Portal: https://gethelp.tigerair.com/pages/intro.php, Or CEB’s Guest Feedback form: https://crm.flyceb.com/GFF/

AirAsia Zest
You can send your letter of complaint by filling in this e-Form: https://www.airasia.com/my/en/e-form.page

Philippine Airlines
Philippine Airlines, Inc.
Manager – Customer Relations
PO Box 1344
Makati City, Philippines
Online Feedback Form: https://www.philippineairlines.com/contact-us/feedback-form
Other Contact Information can be found here: https://www.philippineairlines.com/contact-us/

Editor’s Note: To view other guides on how to invoke your rights as an airline passenger, simply browse through the page numbers below.